IX keeps changing IP-Adresses, taking down website without reason or advice

Today, again I noticed that IX-has changed my IP-Adresses without advice, bringing down all of my websites, so again I have to change DNS manually. This really is fraud and prosecuted, since being an IX without will result in damage

Dedicated IP completely down

Thank you for contacting us via our chat line. Currently there are 1 visitors waiting, your position is 1.

You are now chatting with 'Viktorxxx'

Viktorxxx: Welcome! This is Viktor, please let me know how can I assist you today?

you: Hello, my ip 76.163.24.67 is down: here it was traceroute says

Viktorxxx: Could you please provide the domain name?

you: Microsoft Windows XP [Versión 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\xxxx>tracert 76.163.24.67 Traza a 76.163.24.67 sobre caminos de 30 saltos como máximo. 1 * * * Tiempo de espera agotado para esta solicitud. 2 11 ms 12 ms 9 ms 10.3.28.22 3 11 ms 12 ms 14 ms 10.3.1.253 4 * * * Tiempo de espera agotado para esta solicitud. 5 * * * Tiempo de espera agotado para esta solicitud. 6 * * * Tiempo de espera agotado para esta solicitud. 7 * * * Tiempo de espera agotado para esta solicitud. 8 * * * Tiempo de espera agotado para esta solicitud. 9 * * * Tiempo de espera agotado para esta solicitud. 10 * * * Tiempo de espera agotado para esta solicitud. 11 * * * Tiempo de espera agotado para esta solicitud. 12 *

you: xxxxxxx

Viktorxxx: Please hold on, let me check

you: wel

you: l

you: still there?

Viktorxxxx: Still looking into, please stay online

you: so

Viktorxxxx: I have just restarted web service for your cicciolina.mx, should be fixed in 10-15 minutes

Viktorxxxx: Is there anything else I can assist you with?

Viktor xxxx Please feel free to contact us if you need further assistance. We are available 24/7.

Chat session has been terminated by the site operator.

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That was two hours later, I am just got up and I will have to ask them again, since nothing changed: I tried to Email myself chat-script as since at least last two month, mail-chatscript function does not worked, so I will keep on publishing here for record!