Thursday, May 26, 2011
IX- Serverresponse Time
I just reviewed that server response from a Drupal-Webpage for a restaurant I started on IX-Webhost and then moved to Arvixe. I guess loading times > 5 seconds are not beneficial to your google rank.
Monday, May 16, 2011
Unresolvable dedicated IP by IX-webhosting- second trial to resolve the issue
Thank you for contacting us via our chat line. Currently there are 5 visitors waiting, your position is 5.
Chat InformationThank you for contacting us via our chat line. Currently there are 2 visitors waiting, your position is 1.
Chat InformationThank you for contacting us via our chat line. Currently there are 2 visitors waiting, your position is 1.
Chat InformationYou are now chatting with 'Sergey xxx'
Sergey xxx: Thank you for coming, my name is Sergey. How may I help you?
you: Hello, 6 hours ago, I contacted your ,because my IP http://76.163.24.67/ that holds domain xxx.mx is completely down, after letting me wait some hour in chat, you said you restarted webservice and problem should be solved in 10-15 minutes, nothing changed yet
you: Please have a look on that!
Sergey xxx: Please hold on, let me check
Sergey xxx: Sure
Sergey xxx: As I have checked xxx.mx loads fine from my end
you: Ok, I wil post my tracert protocol:
you: Microsoft Windows XP [Versión 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\dieterh>tracert 76.163.24.67 Traza a 76.163.24.67 sobre caminos de 30 saltos como máximo. 1 * * * Tiempo de espera agotado para esta solicitud. 2 12 ms 12 ms 12 ms 10.3.28.22 3 11 ms 12 ms 12 ms 10.3.1.253 4 * * * Tiempo de espera agotado para esta solicitud. 5 * * * Tiempo de espera agotado para esta solicitud.
Sergey xxx: Please hold on, let me check
you: you can try browsershots webservice to get an independent view from arount the world
Sergey xxx: As I have checked everything is ok from my end while using tracert
Sergey xxx: Please contact your ISP for the details on this matter
Sergey xxx: Please let me know should you need further assistance
you: Are you sure you are not using black-listed IPs for previous content?
you: It is not point of my ISP, try browsershots.org to see situation from several location around the globe
you: URL tested: http://76.163.24.67/ Test performed from: Seattle, WA Test performed at: 2011-05-16 10:55:17 (GMT -04:00) Resolved As: Status: Cannot resolve hostname Response Time: 0.197 sec DNS: 0.000 sec Connect: 0.000 sec Redirect: 0.197 sec First byte: 0.000 sec Last byte: 0.000 sec Size: 0 bytes
Sergey xxx: As the same connection to 76.163.24.67 works from my side
you: URL tested: http://76.163.24.67/ Test performed from: Munich, Germany Test performed at: 2011-05-16 10:56:34 (GMT -04:00) Resolved As: Status: Cannot resolve hostname Response Time: 0.217 sec DNS: 0.000 sec Connect: 0.000 sec Redirect: 0.217 sec First byte: 0.000 sec Last byte: 0.000 sec Size: 0 bytes
you: How much more proof you need to believe, ti is not resolvable around the world, are you sitting onside webserver, maybe?
Sergey xxx: I am testing from our support center in Ukraine but our data center is placed in Ohio USA
you: So what is your explanation or recomendation for that issue?
you: I would like to find a solution together
Sergey xxx: Please contact your ISP regarding this matter or try to connect via proxy server
you: How many should I contact, how can that be an issue with my ISP, that test run from websites lke http://www.websitepulse.com
you: brwosershots.org also has nothing to do with my ISP
you: please correct me, if I am wrong
you: If there is an issue with ISP, then logical question woud be, why you use IP that seem to be blocked by most of them?
Sergey xxx: Please hold on, let me check
you: Please, an explanation would not only be good for me
Sergey xxx: As I have checked test runs well from my side at websitepulse.com/help/testtools.traceroute-test.html
Sergey xxx: Please try to enter website via zend2.com proxy
you: what is it supposed to do, it takes me back to the same site I can enter the ip-url again and again
you: while if I type for example facebook.com there, it takes me to website, with a proxy frame around
Sergey xxx: Please hold on, let me check
Sergey xxx: I have run a few tests at websitepulse.com anf they all each our server
you: .....the alle each our server??
Sergey xxx: Could you please clarify ?
you: I did not understand your last sentence, maybe you dropped an important word there?
you: ... and they all ... here should come a verb right?
Sergey xxx: I have run a few tests at websitepulse.com anf they all reach our server
you: Ok I suggest going to Starbucks now, that use two different ISP at the same time, I will make a Video for you of for the suggested evaluations to have most transparent record and proof of case, then I will asked third time for logical explanation of the phenomen, does that sound fair to you?
Sergey xxx: Sir I have run a test via the same site as you websitepulse.com and our IP was reached 98.130.213.18
you: just to reduce confusion, the ip assigned to my domain was 76.163.24.67
you: the IP, I have right now in Internet is 189.217.69.119
you: What are you referring to?
Sergey xxx: I mean if we run traceroute for 76.163.24.67 the IP 98.130.213.18 of our server is reached
Sergey xxx: The last line from my end is:
Sergey xxx: 13 98.130.213.18 264.950 ms 264.936 ms 265.398 ms
you: So the aim of your service, is that it is reachable from your place only or how should I interpret your message?
you: please just tell me the truth, you do not want me to publish a detailed video documentation of this at your youtube, do you?
Sergey xxx: I have run traceroute for 76.163.24.67 and the IP of ours was reached 98.130.213.18 that means connection is ok
you: I have no doubt that it runs well from your place, but that is pointless, if you sell IPs that are not solvable around the globe
Sergey xxx: I am sorry sir but the IP 76.163.24.67 is reachable from web (for example websitepulse.com)
you: Ok, thank you very much for your time, I will try to evaluate better and store this transcript for record! Is there any chance to get back to you, after I have a more detailed video-record of my evaluation?
Sergey xxx: Sure, you can ask for me or submit a ticket on this matter
you: Ok thank you very much for your time and efford to resolve my issue
Chat InformationThank you for contacting us via our chat line. Currently there are 2 visitors waiting, your position is 1.
Chat InformationThank you for contacting us via our chat line. Currently there are 2 visitors waiting, your position is 1.
Chat InformationYou are now chatting with 'Sergey xxx'
Sergey xxx: Thank you for coming, my name is Sergey. How may I help you?
you: Hello, 6 hours ago, I contacted your ,because my IP http://76.163.24.67/ that holds domain xxx.mx is completely down, after letting me wait some hour in chat, you said you restarted webservice and problem should be solved in 10-15 minutes, nothing changed yet
you: Please have a look on that!
Sergey xxx: Please hold on, let me check
Sergey xxx: Sure
Sergey xxx: As I have checked xxx.mx loads fine from my end
you: Ok, I wil post my tracert protocol:
you: Microsoft Windows XP [Versión 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\dieterh>tracert 76.163.24.67 Traza a 76.163.24.67 sobre caminos de 30 saltos como máximo. 1 * * * Tiempo de espera agotado para esta solicitud. 2 12 ms 12 ms 12 ms 10.3.28.22 3 11 ms 12 ms 12 ms 10.3.1.253 4 * * * Tiempo de espera agotado para esta solicitud. 5 * * * Tiempo de espera agotado para esta solicitud.
Sergey xxx: Please hold on, let me check
you: you can try browsershots webservice to get an independent view from arount the world
Sergey xxx: As I have checked everything is ok from my end while using tracert
Sergey xxx: Please contact your ISP for the details on this matter
Sergey xxx: Please let me know should you need further assistance
you: Are you sure you are not using black-listed IPs for previous content?
you: It is not point of my ISP, try browsershots.org to see situation from several location around the globe
you: URL tested: http://76.163.24.67/ Test performed from: Seattle, WA Test performed at: 2011-05-16 10:55:17 (GMT -04:00) Resolved As: Status: Cannot resolve hostname Response Time: 0.197 sec DNS: 0.000 sec Connect: 0.000 sec Redirect: 0.197 sec First byte: 0.000 sec Last byte: 0.000 sec Size: 0 bytes
Sergey xxx: As the same connection to 76.163.24.67 works from my side
you: URL tested: http://76.163.24.67/ Test performed from: Munich, Germany Test performed at: 2011-05-16 10:56:34 (GMT -04:00) Resolved As: Status: Cannot resolve hostname Response Time: 0.217 sec DNS: 0.000 sec Connect: 0.000 sec Redirect: 0.217 sec First byte: 0.000 sec Last byte: 0.000 sec Size: 0 bytes
you: How much more proof you need to believe, ti is not resolvable around the world, are you sitting onside webserver, maybe?
Sergey xxx: I am testing from our support center in Ukraine but our data center is placed in Ohio USA
you: So what is your explanation or recomendation for that issue?
you: I would like to find a solution together
Sergey xxx: Please contact your ISP regarding this matter or try to connect via proxy server
you: How many should I contact, how can that be an issue with my ISP, that test run from websites lke http://www.websitepulse.com
you: brwosershots.org also has nothing to do with my ISP
you: please correct me, if I am wrong
you: If there is an issue with ISP, then logical question woud be, why you use IP that seem to be blocked by most of them?
Sergey xxx: Please hold on, let me check
you: Please, an explanation would not only be good for me
Sergey xxx: As I have checked test runs well from my side at websitepulse.com/help/testtools.traceroute-test.html
Sergey xxx: Please try to enter website via zend2.com proxy
you: what is it supposed to do, it takes me back to the same site I can enter the ip-url again and again
you: while if I type for example facebook.com there, it takes me to website, with a proxy frame around
Sergey xxx: Please hold on, let me check
Sergey xxx: I have run a few tests at websitepulse.com anf they all each our server
you: .....the alle each our server??
Sergey xxx: Could you please clarify ?
you: I did not understand your last sentence, maybe you dropped an important word there?
you: ... and they all ... here should come a verb right?
Sergey xxx: I have run a few tests at websitepulse.com anf they all reach our server
you: Ok I suggest going to Starbucks now, that use two different ISP at the same time, I will make a Video for you of for the suggested evaluations to have most transparent record and proof of case, then I will asked third time for logical explanation of the phenomen, does that sound fair to you?
Sergey xxx: Sir I have run a test via the same site as you websitepulse.com and our IP was reached 98.130.213.18
you: just to reduce confusion, the ip assigned to my domain was 76.163.24.67
you: the IP, I have right now in Internet is 189.217.69.119
you: What are you referring to?
Sergey xxx: I mean if we run traceroute for 76.163.24.67 the IP 98.130.213.18 of our server is reached
Sergey xxx: The last line from my end is:
Sergey xxx: 13 98.130.213.18 264.950 ms 264.936 ms 265.398 ms
you: So the aim of your service, is that it is reachable from your place only or how should I interpret your message?
you: please just tell me the truth, you do not want me to publish a detailed video documentation of this at your youtube, do you?
Sergey xxx: I have run traceroute for 76.163.24.67 and the IP of ours was reached 98.130.213.18 that means connection is ok
you: I have no doubt that it runs well from your place, but that is pointless, if you sell IPs that are not solvable around the globe
Sergey xxx: I am sorry sir but the IP 76.163.24.67 is reachable from web (for example websitepulse.com)
you: Ok, thank you very much for your time, I will try to evaluate better and store this transcript for record! Is there any chance to get back to you, after I have a more detailed video-record of my evaluation?
Sergey xxx: Sure, you can ask for me or submit a ticket on this matter
you: Ok thank you very much for your time and efford to resolve my issue
Dedicated IP completely down
Thank you for contacting us via our chat line. Currently there are 1 visitors waiting, your position is 1.You are now chatting with 'Viktorxxx'Viktorxxx: Welcome! This is Viktor, please let me know how can I assist you today?
you: Hello, my ip 76.163.24.67 is down: here it was traceroute says
Viktorxxx: Could you please provide the domain name?
you: Microsoft Windows XP [Versión 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\xxxx>tracert 76.163.24.67 Traza a 76.163.24.67 sobre caminos de 30 saltos como máximo. 1 * * * Tiempo de espera agotado para esta solicitud. 2 11 ms 12 ms 9 ms 10.3.28.22 3 11 ms 12 ms 14 ms 10.3.1.253 4 * * * Tiempo de espera agotado para esta solicitud. 5 * * * Tiempo de espera agotado para esta solicitud. 6 * * * Tiempo de espera agotado para esta solicitud. 7 * * * Tiempo de espera agotado para esta solicitud. 8 * * * Tiempo de espera agotado para esta solicitud. 9 * * * Tiempo de espera agotado para esta solicitud. 10 * * * Tiempo de espera agotado para esta solicitud. 11 * * * Tiempo de espera agotado para esta solicitud. 12 *
you: xxxxxxx
Viktorxxx: Please hold on, let me check
you: wel
you: l
you: still there?
Viktorxxxx: Still looking into, please stay online
you: so
Viktorxxxx: I have just restarted web service for your cicciolina.mx, should be fixed in 10-15 minutes
Viktorxxxx: Is there anything else I can assist you with?
Viktor xxxx Please feel free to contact us if you need further assistance. We are available 24/7.
Chat session has been terminated by the site operator.----------------
That was two hours later, I am just got up and I will have to ask them again, since nothing changed: I tried to Email myself chat-script as since at least last two month, mail-chatscript function does not worked, so I will keep on publishing here for record!
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