IX keeps changing IP-Adresses, taking down website without reason or advice

Today, again I noticed that IX-has changed my IP-Adresses without advice, bringing down all of my websites, so again I have to change DNS manually. This really is fraud and prosecuted, since being an IX without will result in damage

IX-Webhosting changing dedicated IPs without any advice in advance!

I just got called by a client of mine, that his website has been down for some time. Reason was that dedictaed IP his domains points to, has changed without any advice from IX-Webhosting. I tried immediately their support chat, that made me first wait some 15 minutes, and after that around 3 min in average for each reply. Hope the following protocal documents the situation a little better:

Thank you for contacting us via our chat line. Currently there are 2 visitors waiting, your position is 2.

You are not currently in a chat session.

Thank you for contacting us via our chat line. Currently there are 2 visitors waiting, your position is 2.

You are now chatting with 'Andrey Ivanov'

Andrey Ivanov: Welcome, my name is Andrey, please let me know how can I help you today?

Andrey Ivanov: We have not heard from you. Do you wish to continue the chat?

you: Hello, how it comes that you just change assigned IPs of my domains, xxxxx.mx was hostet at http://64.202.189.170, now once of a sudden it is at 173.83.220.168, taking down website for some while

Andrey Ivanov: Hello, please let me check.

Andrey Ivanov: Could you please provide with the domain name?

you: xxxxx.mx

you: what part of previous message, was not clear?

Andrey Ivanov: As I see all work fine from my site, but web server seems slow

Andrey Ivanov: real    0m3.006s

Andrey Ivanov: user    0m0.002s

Andrey Ivanov: sys     0m0.004s

Andrey Ivanov: Is there anything else I can assist you with?

you: yes, answer my question

Andrey Ivanov: Sorry, I just clarify the domain name.

you: My question was, how it comes you change IPs without any advise in advance?

Andrey Ivanov: Please hold on, let me check

you: To explain myself, I am not referring that website was down, but if it goes to a place nobody knows, it is pretty much the same effect

Andrey Ivanov: Could you please clarify do you change dedicated IP to shared  and back again?

you: I just got called by my client what website is down, I did not change anything, but looking it up before states clearly that dedicated IP is not the same as before, so yes, I had to change DNS pointing to the new one, in order to have less downtime possible

Andrey Ivanov: Changing IP can make you site down because DNS propagation time. But we don't change the IP.

you: You did, please revise your log-files, there has been no login from my side since then, there no doubt that domain before was available at 64.202.189.170 and no good reason, why I shoud change that IP.

Andrey Ivanov: Handling your request may take a few more minutes. Please stay online

...

you: well

Andrey Ivanov: The IP could change if you delete/add domain name on control panel or changed from dedicated IP to shared. Unfortunately I can provide you log of changing IP of your damoin.

you: Please sent me that! Also login IP from where that change was made

Andrey Ivanov: Sorry, my mistake, I can't provide with log of changing IP.

...after waiting some 30 minutes, I finally gave up to wait longer for any response.

Well I think waiting for more then one hour to get that little information, shows clearly how they work, please share my article, if you can since media is the only power to get a honost and better service in future. 

IX- Serverresponse Time

I just reviewed that server response from a Drupal-Webpage for a restaurant I started on IX-Webhost and then moved to Arvixe. I guess loading times > 5 seconds are not beneficial to your google rank.

Now on twitter!

checkout #ix_webhost ;-)

Unresolvable dedicated IP by IX-webhosting- second trial to resolve the issue

Thank you for contacting us via our chat line. Currently there are 5 visitors waiting, your position is 5.

Chat InformationThank you for contacting us via our chat line. Currently there are 2 visitors waiting, your position is 1.

Chat InformationThank you for contacting us via our chat line. Currently there are 2 visitors waiting, your position is 1.

Chat InformationYou are now chatting with 'Sergey xxx'

Sergey xxx: Thank you for coming, my name is Sergey. How may I help you?

you: Hello, 6 hours ago, I contacted your ,because my IP http://76.163.24.67/ that holds domain xxx.mx is completely down, after letting me wait some hour in chat, you said you restarted webservice and problem should be solved in 10-15 minutes, nothing changed yet

you: Please have a look on that!

Sergey xxx: Please hold on, let me check

Sergey xxx: Sure

Sergey xxx: As I have checked xxx.mx loads fine from my end

you: Ok, I wil post my tracert protocol:

you: Microsoft Windows XP [Versión 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\dieterh>tracert 76.163.24.67 Traza a 76.163.24.67 sobre caminos de 30 saltos como máximo. 1 * * * Tiempo de espera agotado para esta solicitud. 2 12 ms 12 ms 12 ms 10.3.28.22 3 11 ms 12 ms 12 ms 10.3.1.253 4 * * * Tiempo de espera agotado para esta solicitud. 5 * * * Tiempo de espera agotado para esta solicitud.

Sergey xxx: Please hold on, let me check

you: you can try browsershots webservice to get an independent view from arount the world

Sergey xxx: As I have checked everything is ok from my end while using tracert

Sergey xxx: Please contact your ISP for the details on this matter

Sergey xxx: Please let me know should you need further assistance

you: Are you sure you are not using black-listed IPs for previous content?

you: It is not point of my ISP, try browsershots.org to see situation from several location around the globe

you: URL tested: http://76.163.24.67/ Test performed from: Seattle, WA Test performed at: 2011-05-16 10:55:17 (GMT -04:00) Resolved As: Status: Cannot resolve hostname Response Time: 0.197 sec DNS: 0.000 sec Connect: 0.000 sec Redirect: 0.197 sec First byte: 0.000 sec Last byte: 0.000 sec Size: 0 bytes

Sergey xxx: As the same connection to 76.163.24.67 works from my side

you: URL tested: http://76.163.24.67/ Test performed from: Munich, Germany Test performed at: 2011-05-16 10:56:34 (GMT -04:00) Resolved As: Status: Cannot resolve hostname Response Time: 0.217 sec DNS: 0.000 sec Connect: 0.000 sec Redirect: 0.217 sec First byte: 0.000 sec Last byte: 0.000 sec Size: 0 bytes

you: How much more proof you need to believe, ti is not resolvable around the world, are you sitting onside webserver, maybe?

Sergey xxx: I am testing from our support center in Ukraine but our data center is placed in Ohio USA

you: So what is your explanation or recomendation for that issue?

you: I would like to find a solution together

Sergey xxx: Please contact your ISP regarding this matter or try to connect via proxy server

you: How many should I contact, how can that be an issue with my ISP, that test run from websites lke http://www.websitepulse.com

you: brwosershots.org also has nothing to do with my ISP

you: please correct me, if I am wrong

you: If there is an issue with ISP, then logical question woud be, why you use IP that seem to be blocked by most of them?

Sergey xxx: Please hold on, let me check

you: Please, an explanation would not only be good for me

Sergey xxx: As I have checked test runs well from my side at websitepulse.com/help/testtools.traceroute-test.html

Sergey xxx: Please try to enter website via zend2.com proxy

you: what is it supposed to do, it takes me back to the same site I can enter the ip-url again and again

you: while if I type for example facebook.com there, it takes me to website, with a proxy frame around

Sergey xxx: Please hold on, let me check

Sergey xxx: I have run a few tests at websitepulse.com anf they all each our server

you: .....the alle each our server??

Sergey xxx: Could you please clarify ?

you: I did not understand your last sentence, maybe you dropped an important word there?

you: ... and they all ... here should come a verb right?

Sergey xxx: I have run a few tests at websitepulse.com anf they all reach our server

you: Ok I suggest going to Starbucks now, that use two different ISP at the same time, I will make a Video for you of for the suggested evaluations to have most transparent record and proof of case, then I will asked third time for logical explanation of the phenomen, does that sound fair to you?

Sergey xxx: Sir I have run a test via the same site as you websitepulse.com and our IP was reached 98.130.213.18

you: just to reduce confusion, the ip assigned to my domain was 76.163.24.67

you: the IP, I have right now in Internet is 189.217.69.119

you: What are you referring to?

Sergey xxx: I mean if we run traceroute for 76.163.24.67 the IP 98.130.213.18 of our server is reached

Sergey xxx: The last line from my end is:

Sergey xxx: 13 98.130.213.18 264.950 ms 264.936 ms 265.398 ms

you: So the aim of your service, is that it is reachable from your place only or how should I interpret your message?

you: please just tell me the truth, you do not want me to publish a detailed video documentation of this at your youtube, do you?

Sergey xxx: I have run traceroute for 76.163.24.67 and the IP of ours was reached 98.130.213.18 that means connection is ok

you: I have no doubt that it runs well from your place, but that is pointless, if you sell IPs that are not solvable around the globe

Sergey xxx: I am sorry sir but the IP 76.163.24.67 is reachable from web (for example websitepulse.com)

you: Ok, thank you very much for your time, I will try to evaluate better and store this transcript for record! Is there any chance to get back to you, after I have a more detailed video-record of my evaluation?

Sergey xxx: Sure, you can ask for me or submit a ticket on this matter

you: Ok thank you very much for your time and efford to resolve my issue

Dedicated IP completely down

Thank you for contacting us via our chat line. Currently there are 1 visitors waiting, your position is 1.

You are now chatting with 'Viktorxxx'

Viktorxxx: Welcome! This is Viktor, please let me know how can I assist you today?

you: Hello, my ip 76.163.24.67 is down: here it was traceroute says

Viktorxxx: Could you please provide the domain name?

you: Microsoft Windows XP [Versión 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\xxxx>tracert 76.163.24.67 Traza a 76.163.24.67 sobre caminos de 30 saltos como máximo. 1 * * * Tiempo de espera agotado para esta solicitud. 2 11 ms 12 ms 9 ms 10.3.28.22 3 11 ms 12 ms 14 ms 10.3.1.253 4 * * * Tiempo de espera agotado para esta solicitud. 5 * * * Tiempo de espera agotado para esta solicitud. 6 * * * Tiempo de espera agotado para esta solicitud. 7 * * * Tiempo de espera agotado para esta solicitud. 8 * * * Tiempo de espera agotado para esta solicitud. 9 * * * Tiempo de espera agotado para esta solicitud. 10 * * * Tiempo de espera agotado para esta solicitud. 11 * * * Tiempo de espera agotado para esta solicitud. 12 *

you: xxxxxxx

Viktorxxx: Please hold on, let me check

you: wel

you: l

you: still there?

Viktorxxxx: Still looking into, please stay online

you: so

Viktorxxxx: I have just restarted web service for your cicciolina.mx, should be fixed in 10-15 minutes

Viktorxxxx: Is there anything else I can assist you with?

Viktor xxxx Please feel free to contact us if you need further assistance. We are available 24/7.

Chat session has been terminated by the site operator.

----------------

That was two hours later, I am just got up and I will have to ask them again, since nothing changed: I tried to Email myself chat-script as since at least last two month, mail-chatscript function does not worked, so I will keep on publishing here for record!